NBN Multi Dwelling Unit trial - ISG Management

GT's FMC solution manages all data and workflows in connecting multiple dwelling units in trial areas of the Australian National Broadband Network.
ISG Management, Victoria Australia

Business Challenge
ISG Management (ISG) provides specialist services to utilities for the management of installations at customer premises on a large-scale.

As part of establishing the National Broadband Network (NBN), NBN Co Limited (NBN Co), the body established by the Australian Government to design, build and operate the NBN, selected trial areas in Eastern Australia to test network design and construction methods. While a cable connection to a private dwelling is a simple procedure, apartment buildings and other ‘Multiple Dwelling Units’ (MDU) offer a lot of variation in layout, facilities and ownership. In response to this, ISG secured a contract to undertake the ‘preliminary work’ phase through to the ‘design signoff’ phase for the 400 MDU identified within the trial areas.

The scale and scope of the project and NBN Co’s reporting requirements demonstrated that data management, contact management and file sharing would be beyond the capability offered by spread-sheets. Within a short 3 month timeframe, ISG needed a proven and robust solution to manage workflows, record correspondence between stakeholders and securely share data interstate.

Solution Overview
As a result of Geomatic Technologies (GT) involvement with the AusNet Services ‘Smart Meter’ roll-out in Victoria, ISG selected GT’s Field Mobile Computing (FMC), an externally hosted web-based data and workflow management system for the NBN MDU project.

The workflow process had 30 status checks for various stages of the design for each MDU. Initial planning included confirming the attributes of each MDU from a site visit, its building type, number of levels and contact details for the body corporate and other interested parties.

Following permission from the body corporate, an internal site visit recorded digital photography, site measurements and sketch designs all tied to the MDU record and stored by FMC.

FMC date stamped correspondence with MDU body corporates and handled scheduling of appointments. It also tracked progress and status against NBN procedures that were mandated for this work.

FMC held an ‘initial design’ that was reviewed by the body corporate and NBN Co. Once the design was finalised a ‘design pack’ was produced for each MDU that included a materials list, used to establish a cost estimate for installation.

Central to the reporting component was a map display with each MDU represented by a colour coded symbol showing its status ranging from ‘pending’ through to ‘complete’ with associated charting to visualise progress.


  • FMC provided for traceability of all activities for auditing purposes. It provided “Who did What When” information to support tracking against targets.
  • FMC provided centralised, concurrent data management, so that multiple users throughout Australia could work in parallel.
  • Using FMC significant time savings and improved efficiencies were achieved compared to paper-based methods.